Customer Service Advisor

Salary: £19,000 a year

Location: Hollins, Bury relocating to Haslingden by the end of 2021

Contract Type: Full Time Permanent

Working Pattern:  40 hours per week, Monday to Friday 8am to 5pm


Job Description:

  • Be responsible for providing new customers with a comprehensive introduction to Carvansons, including terms and conditions of services
  • Respond promptly to all customer enquiries within agreed time frames ensuring you maintain an exceptional standard of customer care
  • Effectively communicate with all customers on fragrance sample briefs, sample ETA’s and lead times, ensuring any issues that may arise are resolved promptly
  • Encourage customer feedback on samples provided, identifying any areas for improvement, and making the recommendations known to your team leader
  • Be responsible for completing, maintaining, and communicating a wide range of technical documents, always ensuring attention to detail
  • Promote and maintain excellent customer relationships, always adopting a customer focused approach
  • Accurately record, store, input and update information into the relevant system and ensure all records and systems are up to date